Urban Institute
Policy Associate
Urban Institute
Policy Program Manager

Building an Outcomes Orientation for Service Providers

Enhancing Capacity to Participate in Results-Based Models
June 17, 2019 - 4:33pm

Service providers are critical partners in making progress on many challenging social issues. They are at the front line of service delivery, and they inform public strategies on behalf of the vulnerable populations they serve. Increasingly, they are asked to adapt to outcomes-oriented approaches that are promoted by governments and other funders to find programs that effectively address stubborn social challenges and combat emerging ones. Although this adaptation brings potential benefits for providers, funders, and the communities they serve, it also requires a change in thinking and reporting on progress, and it carries potential risks and challenges. This paper is designed to help services providers think through the critical steps necessary to become more “outcomes oriented” and be better prepared to engage in outcomes-oriented approaches.

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